Your team and AI,
working together on every order.
AI handles the routine work.
Your team stays in control.
Duor turns customer requests into a clear visual workspace. AI handles the busywork—pulling order specs and preparing next steps—so your team can reply faster and deliver with confidence.
AI extracted job specs · Ready to review
AI matched request to customer history
Specs ready · Awaiting team quote
AI spotted quote approval · Verify
Invoice sent · Payment pending
How AI and Your Team Collaborate
From initial customer inquiry to verified delivery, see how AI automates the routine tasks while your team maintains complete control.
1. Customer Inquiry
AI reads incoming messages, identifies customer intent, and unifies past interaction history.
2. Spec & Intent Parsing
AI extracts job specs, quantities, and locations, then prepares pre-filled order drafts and quote calculations.
3. 1-Click Verification
Staff reviews AI suggestions, adjusts pricing nuances, and approves. Zero hallucinations, 100% human control.
4. Response & Tracking
AI monitors Sydney business-hour SLAs, tracks reply times, and alerts team before deadlines approach.
AI Ingestion & Channel Unification
AI aggregates incoming customer communication across channels, automatically matching every update to the right customer profile and ongoing order thread.
AI Spec Extraction & Quote Drafting
AI parses natural customer messages to identify job specifications, dimensions, and quantities—instantly preparing pre-populated order drafts.
Human-in-the-Loop Validation
AI suggests next steps and infers quote acceptances, while your team reviews and confirms every critical decision before taking action. Zero guesswork.
AI Business-Hour SLA Guardian
AI monitors response times based on Sydney business hours, automatically assigning urgency badges and alerting staff before response thresholds are exceeded.